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Metaport CX
AI-Powered Delivery Experience Platform
Elevate Customer Relationships & Brand Loyalty
Boost retention 40% with intelligent post-purchase engagement. Transform shipping notifications into powerful revenue drivers that create loyal, repeat customers.
Trusted by 100+ Brands
Trusted by Industry Leaders Across Sectors
Scalable • Dependable • Results-Driven
100+
Enterprise Partners
400+
Integrated Logistics Partners
96%
Client Retention Success
5M+
Monthly API Transactions
Delivering Excellence Through Our Post-Purchase Journey Management System
Customer connection remains vital throughout the entire fulfillment cycle until each package reaches its final destination. Create this pathway as a frictionless experience using our intelligent logistics engagement solutions.
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Instant Delivery Intelligence
Eliminate customer uncertainty about package whereabouts. Our platform delivers immediate shipment notifications through SMS, email, WhatsApp, and custom-branded status portals, providing complete order visibility.
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Intelligent WISMO Prevention
Experience significant reduction in "Where Is My Order" support requests. Through automated notifications for delays, estimated arrivals, and delivery attempts, minimize support overhead while maintaining customer confidence.
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Customer Self-Management Tools
Enable customers to modify delivery schedules, update shipping addresses, and select contactless delivery preferences. Provide flexibility for customers to control their order experience.
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Custom Brand Tracking Portals
Create memorable brand touchpoints with our adaptable, mobile-optimized, white-label tracking interfaces. Highlight your brand identity, feature promotional content, and provide customer self-management capabilities.
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Tailored Customer Interaction
Convert each delivery into a relationship-building opportunity. Provide customized product suggestions, exclusive promotions, and appreciation messages following successful deliveries.
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Post-Arrival Insights Collection
Capture customer perspectives through post-delivery questionnaires and feedback mechanisms. Collect valuable insights while experiences remain current, enabling continuous service improvement.
Enterprise Plan
Revolutionize Customer Journey After Purchase
Ready to transform the delivery process into an exceptional experience? Utilize our post-fulfillment engagement platform to reinforce customer bonds and drive sustainable brand expansion.
What Makes MetaPort CX
Smart Choice for Customer Experience Excellence
Anticipate customer needs and delivery issues before they happen, automatically triggering personalized responses and proactive solutions.
Transform delivery notifications into sales opportunities with integrated product recommendations and personalized offers at optimal moments.
Smart channel selection automatically chooses the best communication method (SMS, WhatsApp, email) based on customer behavior and message urgency.
What Customers Say About MetaPort
Frequently Asked Questions
Unlike basic tracking emails, our platform creates personalized, branded experiences at every delivery milestone. We use AI to predict customer needs, send proactive updates across multiple channels (SMS, WhatsApp, email), and turn each touchpoint into a revenue-generating opportunity with personalized offers and recommendations.
Our platform supports multi-channel communication including SMS, email, WhatsApp, voice calls (IVR), and custom-branded tracking pages. You can choose which channels work best for your customers and automate communications across all selected platforms simultaneously.
Integration typically takes 1-2 weeks depending on your current setup. We support 400+ pre-integrated carriers and popular e-commerce platforms. Our technical team provides dedicated support throughout the implementation process to ensure seamless connectivity with your existing workflows.
Absolutely. Our white-label solution allows complete customization of tracking pages, email templates, SMS messages, and WhatsApp notifications. You can showcase your brand colors, logo, promotional offers, and maintain consistent brand voice across all customer touchpoints.
Our clients typically see 25-40% improvement in customer retention rates, 60% reduction in “Where Is My Order” support tickets, and 15-30% increase in repeat purchase rates. The platform pays for itself through reduced support costs and increased customer lifetime value within 3-6 months.
By providing proactive delay alerts, real-time updates, and self-service options (address changes, delivery rescheduling), we eliminate up to 70% of delivery-related support inquiries. Customers get the information they need automatically, reducing your team’s workload while improving customer satisfaction.
